What if I’ve received a scam email, phone call, or SMS?

Learn what to do if you’re on the receiving end of a scam, how to report scams to us, and how you can stay safer online.

For immediate assistance

If you believe you’ve shared Telstra account information with a scammer, call us on 13 22 00 or chat now.

If you’ve received an email you believe is a scam, there are two ways you can report it to us:

When reporting a scam to us, it’s important to share the full email details including the date you received it.

We may contact you if we need more information.

If you’ve received an SMS message you believe is a scam, there are two ways you can report it to us:

When reporting a scam to us, it’s important to share the full message details including the date you received it.

We may contact you if we need more information.

To report a phone call you believe is a scam, see our online form to report a scam.

When reporting a scam to us, it’s important to share the full message details including the date you received it.

We may contact you if we need more information.

Good to know

If you’ve received repeated scam calls, learn how we can help.

Important

If you’re worried about the security of your credit/debit cards or bank account, contact your financial institution immediately.

Don’t click on suspicious links
Don’t share personal info with unknown contacts. Telstra will never ask for your account password on a phone call.
Check if it was really Telstra contacting you
- To check the Notification Centre in My Telstra:
  1. Go to Profile
  2. Select Account activity.
Change your password if you suspect your account has been accessed
- Consider using a reputable password manager to help keep your passwords safe
- Learn how to set up and manage a passkey
If you shared personal information like a driver licence, Medicare card or passport, we recommend contacting IDCARE for support.
Keep up to date with our list of active scams.

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

If you don't use My Telstra, you can still chat with us online.

If you'd like to speak with us in your preferred language, we've got you covered.