Customer support
How to contact us, help with managing your account and your most common questions answered.
First Nations Australians
First Nations customers and communities
Get in touch with our First Nations Connect team about your mobile or internet plan, explore community programs or a career with us.
Artwork: 'Connection' by Bobbi Lockyer. Features 'Rainforest' and 'Freshwater' motifs with 'River' and 'Stars' elements.
Acknowledgement of Country
We recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. We pay our respects to their Elders past and present.
At Telstra, we are enriched by Aboriginal and Torres Strait Islander peoples’ contribution to our organisation, and we commit to working with you to build a prosperous and inclusive Australia.
Quick links
Community engagement
We're working with First Nations communities to understand how they want to shape their own digital futures.
Careers
The latest career opportunities, why Telstra is a great place to work, and our strong First Nations Employees' network.
First Nations Connect phone line
Let's have a yarn
Our Australian-based phone line is dedicated to helping Aboriginal and Torres Strait Islander customers, respecting culture and community.
Want to speak to someone in your language? We can access interpreter services for approximately 50 different First Nations languages and dialects.
Ask a question about your phone or internet
Monday to Friday 9am-5pm (anywhere in Australia)
Reconciliation Action Plan
FY26-28 Reconciliation Action Plan
Telstra’s FY26-28 Reconciliation action Plan (RAP) commits to a wide range of initiatives, including improved infrastructure and digital inclusion, better cultural awareness across our organisation and supporting employment and procurement opportunities.
Our RAP covers our reconciliation vision and journey and contains 96 actions that we’ve committed to over 3 years.
FY23-25 Reconciliation Action Plan
Progress reports
Working with First Nations suppliers
Suppliers are critical to our business, and they’ve been helping us keep Australians connected for over 100 years. We partner with all types of businesses - from small companies in remote Australia to some of the world’s biggest corporations.
An integral part of this is working closely with First Nations businesses.
Stories
The First Nations company leading the way in secure e-waste disposal
Our partnership with WV Tech offers highly secure and accredited ICT disposals for the Department of Defence.
Discover the art of 'Connection'
Experience the beauty and stories behind Bobbi Lockyer's artwork. Each element tells a unique story through intricate details and vibrant colours.
