What forms of ID can I use for verification?

All forms of ID used to set up a new account or verify yourself must be valid and current.

Search suggestions will appear below the field as you type
    No results found

    Take me to

    Important

    If you’re setting up a new Pre-Paid service, you'll need other forms of ID.

    Check the ID requirements for Pre-Paid services

    Verification online or over the phone

    To verify yourself online or over the phone, you'll need to provide one of the following forms of ID with a photo and signature:

    • Australian driver licence – physical or digital
    • Australian learner permit.

    Verification in store

    To verify yourself in store:

    Acceptable ID combinations in store

    Combination ID type required
    1 One primary photo ID
    2

    Medicare card plus 

    • One secondary photo ID.
    3

    Medicare card plus either

    • Australian Government issued benefits card, or
    • Working with Children Card.
    4 Two secondary photo IDs
    5

    One secondary photo ID plus either

    • Credit, debit or ATM card, or
    • Utility bill, vehicle registration or rates notice, or
    • Birth certificate or original birth extract.

    Acceptable forms of Primary ID

    Document type Description
    Australian driver licence Full licence with photo and signature
    Australian passport

    With photo, date of birth and signature

    Important: Some documents that look like an Australian passport are not acceptable forms of ID.

    These include:

    • Certificate of Identity (number begins with C)
    • Titre de Voyage or Travel Document (number begins with U)

    Acceptable forms of Secondary ID

    Document type Description
    Medicare card The preferred secondary ID option and the first form of secondary ID that will normally be requested
    Credit, debit or ATM card

    Only Australian financial institution cards with your name and the financial institution’s name printed

    Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID

     

    Australian or State Government issued Proof of Age or Identity Card only when combined with a Medicare card which includes the applicant’s name
    • QLD: Adult Proof of Age card issued by QLD Govt Transport and Main Roads
    • NT: Evidence of Age card issued by NT Govt Transport Group
    • NSW: NSW Photo card issued by NSW Govt Transport Roads and Traffic Authority
    • ACT: Proof of Age card issued by ACT Govt Road User Services
    • SA: Proof of Age card issued by SA Govt Dept for Transport Energy and Infrastructure
    • VIC: Proof of Age card issued by Victorian Commission for Gambling and Liquor Regulation
    • WA: Proof of Age card issued by WA Govt Department of Transport
    • TAS: Tasmanian Government Personal Information card issued by Services Tasmania
    Birth certificate or original birth extract Important: If your name has been changed by marriage, you'll need to provide the marriage certificate as well
    Australian Government issued benefits card This can include Aged Pension card, Seniors Card and Disability Support Pension card
    Utility bill, vehicle registration or rates notice Must be less than six months old
    Australian issued shooters or firearms licence Must include photograph
    Australian Post Key-pass 18+ card Must include photograph
    Indigenous ID card Must include photograph
    International passport Must include photograph
    Police or Defence Force ID Must include photograph
    Working with Children Card Must include photograph

    ID requirements for Pre-Paid services

    For you to activate a Pre-Paid service we must verify your identity in one of the following ways: 

    Verification online or over the phone: 

    • Australian driver licence – physical or digital 
    • Australian passport 
    • ImmiCard 
    • Medicare card 
    • ConnectID: if you’re activating a new Pre-Paid service, we can confirm your identity with your bank using ConnectID. Available only online and with participating banks. Learn more about ConnectID. 

    Verification in store: 

    • Australian driver licence – physical or digital 
    • Australian passport 
    • ImmiCard 
    • Medicare card 

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

    My Telstra app

    Chat with us

    If you don't use My Telstra, you can still chat with us online.

    Chat now

    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.

    Explore payment assistance